CONTACT FORM

FAQS

How do I place an order online?
To shop with us, browse through our different categories. Once you find an item you like you can add it to your bag by selecting your preferred size, colour and quantity and then clicking the ‘Add to Shopping Bag’ button.

  • You can see that the item has been added successfully to your ‘Shopping Bag’ when it drops down from the upper right hand corner of the site.
  • You can now continue shopping or click on ‘View Bag and Checkout’ in the dropdown Shopping Bag.
  • After reviewing your items on the ‘Shopping Bag’ page and adding active e-gift or promotional vouchers you may have, click ‘Proceed to Checkout’.
  • Once you reach the checkout page you can either sign into your account if you haven’t already or checkout as a guest. In all cases you will be asked to enter your name, address, and telephone number.
  • You can then proceed to choose your preferred mode of payment (Cash On Delivery, Visa, Mastercard, American Express or Paypal) and enter your payment details.
  • At checkout, you will also be given the choice of paying for customs duties and taxes if applicable (for more details please refer to our Shipping and Delivery section).
  • After you have completed all the sections simply click ‘Place Order’. An email confirming your order with mobxldn will be sent to you.
  • Before you start shopping, we recommend you read our Terms and Conditions.

What should I do if I forget my password?

Please click here if you have forgotten your password or follow the instructions on the Sign in page to easily retrieve your personal credentials. For privacy and security reasons we do not send this information by email.

How do I use a promotion code?

Once you click ‘View Shopping Bag and Checkout’, you will be re-directed to the ‘View Shopping Bag’ page. Here you will find a field to enter your discount code. Your order total will be adjusted accordingly.

How do I determine the shipping charges on my order?

Shipping charges are free in UK and Europe

How soon will I receive my order?

An estimated time of delivery is shown for each item you can check from you delivery tracking code. Please note that Mobxldn aims to dispatch all orders within 30 working days (this may take a bit longer during sale periods) unless otherwise stated on the Site. Estimated delivery times are to be used as a guide only. We are not responsible for any delays caused by the local customs clearance processes.

Can I ship to an address different than my billing address?

Yes you can. Just enter the address you want to ship to in the shipping address fields at checkout.

What countries does Mobxldn ship to?

Mobxldn ships to all countries

How can I track the status of my order?

You can view and track your orders on MOBXLDN in one of the following ways:

  • If you have a MOBXLDN account please Sign in and follow the below steps:
    1. Click My Account at the top of the home page
    2. From the ‘My Account’ page, click ‘My Orders’
    3. Your previously placed orders will be listed, along with their current status
    4. To view the order in detail, click on ‘View Order’
    5. To track you order, click on the tracking link under ‘Status’
  • You can also track the status of your order by clicking the tracking link sent to you by MOBXLDN in the shipping confirmation email.

Can I return items?

Yes you can and returns are free. If you have a MOBXLDN account you can sign in and make a return directly from there or you can contact us at info@mobxldn.com and we will assist you with the process. 

Will I be refunded the full value of my order?

Once MOBXLDN has received your return and it complies with our Returns Policy, we will refund you the money back as store credit to your MOBXLDN account, or send you a voucher code to use on your next purchase on the website. If you paid by credit card, the money will be refunded back to your bank account, this may take up to 14 days to appear on your statement depending on your bank or payment provider.

You will be refunded the full value of your purchase minus the shipping costs as well as Customs duties, taxes, clearance and handling fees which are non-refundable since they are paid to third parties.

Please note that it may take up to 14 working days for the refund to appear in your account depending on your bank or payment provider.

Will you charge customs duties on my order?

Some countries charge customs duties and taxes for imported goods, which are calculated and itemised at checkout.

MOBXLDN will give you the choice of paying for them at checkout or pay for them when your order arrives at the customs of your country.

Please note that we only guarantee the total customs duties and taxes amount if paid directly when the order is placed. Our courier services company might charge you a different amount based on the customs assessment if you choose the latter option. For more information please see our Shipping and Delivery section.

Is my package insured?

All orders are insured against theft and accidental damage whilst in transit from MOBXLDN to the shipping address. Once your items have been delivered to the specified delivery address and signed for, they are no longer covered by insurance.

If your package is damaged upon arrival, we recommend that you either refuse the delivery, or make a note when signing for it that you are accepting a damaged package.

Will I need to sign for my order?

Yes, we require proof of delivery for all orders. This means we are unable to authorise packages to be delivered without a signature.

How do I know if ordering online is secure?

At Mobxldn.com, protecting your information is a top priority. We use special technology to provide you with a safe and secure shopping experience. All of the forms on our site are secured with SSL technology so your personal information stays safe. SSL technology enables encryption (scrambling) of sensitive information, including passwords and credit card numbers.

To be sure your connection is secure, look at the bottom status bar of your browser window. If you see an unbroken key or a closed lock (depending on your browser) the SSL is active and your information is secure. Most browsers offer additional security alerts.

With regard to overall security, we always use industry standard encryption technologies when transferring and receiving data exchanged with our site. Our server facilities are physically secured to protect against the loss, misuse or alteration of all data and information collected.

How can I contact MOBXLDN about a potentially fraudulent website or e-mail?

MOBXLDN will never send you an email or call you to ask you to provide personal information or offer gift cards in return for information. Should you ever receive such an email or call, please forward the information to info@modxldn.com so we can follow up.

Do I have to set up an account on MobXLdn to place an order?

No, to shop on MobXldn you are not required to create an account, but if you do it will enable you to enjoy the following benefits:

  • Fast check out when placing an order
  • Check your order status
  • View past orders
  • Make a return directly from your account
  • Create customised wish lists
  • Adjust your account information
  • Change your password.

REGISTER NOW